Vehicles can only be used in Portugal Mainland. Vehicles are only allowed to cross-border to Spain if authorized by Auto Rent and if the Cross-border fee has been paid.
Please come to our office at Auto Rent, na Av. Tomás Cabreira, Edif Vista Mar, 8500-802 Portimão (more info at "Where We Are" page in this website. In case you prefer to have the vehicle delivered elsewhere (Portimão, Ferragudo and Carvoeiro area) please call us +351 282 417 171. The delivery elsewhere is subject to an extra fee and availability.
The prioces displayed on the website include (unless otherwise stated): VAT, unlimited mileage, third part insurance, damage coverage with a "Damage Responsability" value, Roadside Assistance and all mandatory taxes and fees. All mandatory extras according to the reservation conditions are presented during the reservation process.
The Damage Liability is the value the client is responsible in the event of damage to the vehicle during the rental, which is not attributed to third parties (know as "deductible" or "excess"). This is the maximum amount that the customer will have to bear for damage caused to the vehicle (without a this party being responsible) when all contractual clauses are met. The value of Damage Liability varies depending on the type of vehicle and can be canceled by contracting the Damage Coverage Service (SuperCDW) - tires, windows and locks excluded.
Avoid fines and notifications and subscribe ETOLL Service from the beginning! According to the Portuguese law all rental vehicles are equipped with a transponder (ViaVerde) for toll processing. The customer is responsible for paying the toll amount to the rental company. For managing, processing and collection of toll values, the rental company charges a fee called ETOLL Service.
In case of accident, the customer must contact the car rental company and the police authorities in order to take care of the event. Customer must collect all data from the third parties involved (Insurance company and policy nº; name, address, contact and driver license nº from driver; brand, model and registration nº of the other vehicle) as well as from the witnesses. You should never assume as guilty and must complete the Accident Declaration form, providing a copy to the car rental company. In case of injured people, contact the Emergency Number 112.
A joint damage inspection is carried out at the beginning of the rental and a joint inspection at the end of the rental. Any additional damage recorded during the final check is the responsibility of the customer depending on the Terms and Conditions and the coverage subscribed. You can consult the damage price table here: https://autorent.pt/en/precario-danos
The insurance subscribed with a third party is a refund insurance, therefore the customer is responsible for paying the damages occurred during the rental and then present a claim to the insurance company to get reimbursed. We provide the invoice and damage report for that.
In order to rent a car with Auto Rent you must present:
- Valid ID Card (from EU) / valid Passport
- Valid Driver License issued more then 1 year ago by a EU country, or countries present in the International Circulation Conventions (Geneve
1949 and Viene 1968) and Andorra, Angola, Brasil, UAE, Morroco, Mozambique, São Tomé e Príncipe and Switzerland.
- Valid Credit Card in the main driver's name with enough funds to cover the "Damage Responsability" value.
Most likely, the charge in question is related to the payment of tolls. Unfortunately, the toll system in Portugal is not online, so toll information for your rental is not available in our system in real time. Thus, at the end of the rental, toll values that are available in the system will be charged and a few days later (up to 60 days) toll values, related to your rental, that were not available in the system on the return date, will be charged. These amounts are charged to the credit card of the customer. Charges related to the driver identification service may also arise in the event of fines.
We accept credit cards (VISA and MasterCard) and cash as payment for the rental. For deposit purposes, a credit authorization in the amount of "Damage Liability" is required on a valid credit card (VISA or MasterCard) in the name of the main driver. We do not accept payments or deposits in American Express.
